Business Driven Information Systems

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Feedback: Operational decisions are considered structured decisions not semistructured decision, which arise in situations where established processes offer potential solutions. At the strategic decision-making level, employees develop, control, and maintain core business activities. FALSE Feedback: At the operational decision-making level, employees develop, control, and maintain core business activities required to run the dayto-day operations.

Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice. TRUE Feedback: Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers toward the correct choice. Strategic decisions are highly structured decisions.

Key performance indicators can focus on external and internal measurements. Difficulty: 1 Easy Blooms: Remember. The proportion of the market that a firm captures is called market share. A project is a temporary activity a company undertakes to create a unique product, service, or result. TRUE Feedback: A project is a temporary activity a company undertakes to create a unique product, service, or result.

Metrics are temporary activities a company undertakes to create a unique product, service, or result. FALSE Feedback: A project is a temporary activity a company undertakes to create a unique product, service, or result. Metrics are measurements that evaluate results to determine whether a project is meeting its goals. TRUE Feedback: Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

Return on investment indicates the earning power of a project. Effectiveness MIS metrics include throughput, transaction speed, and system availability. Efficiency MIS metrics include throughput, speed, and availability. Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates. Efficiency MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

Best practices are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry. TRUE Feedback: Best practices are the most successful solutions or problemsolving methods that have been developed by a specific organization or industry. MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

TRUE Feedback: MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables. Difficulty: 1 Easy Blooms: Remember Topic: Using MIS to Make Business Decisions Learning Outcome: Classify the different operational support systems, managerial support systems, and strategic support systems and explain how managers can use these systems to make decisions and gain competitive advantages.

Accessibility: Keyboard Navigation Benchmarks are baseline values the system seeks to attain. A model is a simplified representation or abstraction of reality. Managers use transactional information when making structured decisions at the operational level. TRUE Feedback: Managers use transactional information when making structured decisions at the operational level. Streamlining information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions.

FALSE Feedback: Transactional information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions. The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing. Learning Outcome: Classify the different operational support systems, managerial support systems, and strategic support systems and explain how managers can use these systems to make decisions and gain competitive advantages.

Source documents are simplified representation or abstraction of reality. Source documents are the original transaction records. Sensitivity analysis, what-if analysis, optimization analysis, and market basket analysis are the common DSS analysis techniques. Topic: Using MIS to Make Business Decisions Learning Outcome: Classify the different operational support systems, managerial support systems, and strategic support systems and explain how managers can use these systems to make decisions and gain competitive advantages. Granularity refers to the level of detail in the model or the decision-making process.

TRUE Feedback: Granularity refers to the level of detail in the model or the decision-making process. Visualization produces graphical displays of patterns and complex relationships in large amounts of data. TRUE Feedback: Visualization produces graphical displays of patterns and complex relationships in large amounts of data.

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A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data. FALSE Feedback: Visualization produces graphical displays of patterns and complex relationships in large amounts of data. Intelligent systems are various commercial applications of artificial intelligence. Difficulty: 1 Easy Blooms: Remember Learning Outcome: Describe artificial intelligence, and identify its five main types. A pivot rotates data to display alternative presentations of the data. A consolidation rotates data to display alternative presentations of the data.

Digital dashboards offer consolidation, drill-down, and slice-anddice capabilities. A neural network is a category of efficiency metrics that attempts to measure the way the human brain works. Investment companies use genetic effectiveness metrics to help in trading decisions. Fuzzy logic is a mathematical method of handling imprecise or subjective information. Learning Outcome: Describe artificial intelligence, and identify its five main types. Fuzzy logic is the process within a genetic algorithm of randomly trying combinations and evaluating the success or failure of the outcome.

FALSE Feedback: Mutation is the process within a genetic algorithm of randomly trying combinations and evaluating the success or failure of the outcome. A haptic interface is primarily implemented and applied in virtual reality environments and is used in virtual workplaces to enable employees to shake hands, demonstrate products, and collaborate on projects. Mutation is the process within a genetic algorithm of randomly trying combinations and evaluating the success or failure of the outcome.

TRUE Feedback: Mutation is the process within a genetic algorithm of randomly trying combinations and evaluating the success or failure of the outcome. Mutation is a mathematical method of handling imprecise or subjective information. A shopping bot is one of the simplest examples of an intelligent agent. Augmented reality is the viewing of the physical world with computergenerated layers of information added to it.

TRUE Feedback: Augmented reality is the viewing of the physical world with computer-generated layers of information added to it. Google glass is a wearable computer with an optical head-mounted display OHMD. Virtual workplace is the viewing of the physical world with computergenerated layers of information added to it. FALSE Feedback: Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

A virtual workplace is a work environment that is not located in any one physical space. TRUE Feedback: A virtual workplace is a work environment that is not located in any one physical space. Google Glass is a work environment that is not located in any one physical space. Augmented reality is a wearable computer with an optical head-mounted display OHMD. Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world. TRUE Feedback: Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Difficulty: 2 Medium Blooms: Understand Learning Outcome: Explain the value of business processes for a company, and differentiate between customer-facing and business-facing processes. Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world. Virtual reality is the viewing of the physical world with computergenerated layers of information added to it. FALSE Feedback: Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business. TRUE Feedback: Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management of the business. Difficulty: 1 Easy Blooms: Remember Learning Outcome: Explain the value of business processes for a company, and differentiate between customer-facing and business-facing processes.

When evaluating the 5 steps in the order-to-delivery business process, step one includes creating a campaign and checking inventory, which are both part of the human resources function. FALSE Feedback: Step one includes creating a campaign and checking inventory, which are both part of the marketing function.

Strategic planning is a customer-facing business process. Product delivery is a customer-facing business process. Core processes are business processes, such as manufacturing goods, selling products, and providing services, that make up the primary activities in a value chain. TRUE Feedback: Core processes are business processes, such as manufacturing goods, selling products, and providing services, that make up the primary activities in a value chain. Core processes are patents that protect a specific set of procedures for conducting a particular business activity.

FALSE Feedback: Business process patents are patents that protect a specific set of procedures for conducting a particular business activity. Difficulty: 1 Easy. Blooms: Remember Learning Outcome: Explain the value of business processes for a company, and differentiate between customer-facing and business-facing processes. A static process uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously. Managers constantly attempt to optimize static process.

TRUE Feedback: A static process uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously. Examples of static processes include running payroll, calculating taxes, and creating financial statements. TRUE Feedback: Examples of static processes include running payroll, calculating taxes, and creating financial statements.


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Examples of dynamic processes include running payroll, calculating taxes, and creating financial statements. FALSE Feedback: Examples of static processes include running payroll, calculating taxes, and creating financial statements. A dynamic process is continuously changing and provides business solutions to ever-changing business operations.

TRUE Feedback: A dynamic process is continuously changing and provides business solutions to ever-changing business operations. A static process is continuously changing and provides business solutions to ever-changing business operations. FALSE Feedback: A dynamic process is continuously changing and provides business solutions to ever-changing business operations.

As the business and its strategies change, so do the dynamic processes. Examples of dynamic processes include managing layoffs of employees, changing order levels based on currency rates, and canceling business travel due to extreme weather. A business process patent is a patent that protects a specific set of procedures for conducting a particular business activity. TRUE Feedback: A business process patent is a patent that protects a specific set of procedures for conducting a particular business activity. A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

FALSE Feedback: A business process model is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint. Topic: Business Process Modeling. To-Be process models show the results of applying change improvement opportunities to the current As-Is process model. An event is represented by a circle in a business process model.

The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes. A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements. TRUE Feedback: A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements. Business processes should never drive MIS choices and should be based on business strategies and goals. A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

TRUE Feedback: A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified. Difficulty: 1 Easy Blooms: Remember Learning Outcome: Differentiate among automation, streamlining, and reengineering. Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Feedback: Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes. Redundancy occurs when a task or activity is never repeated. Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

TRUE Feedback: Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements. Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements. FALSE Feedback: Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements. Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

FALSE Feedback: Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions. Learning Outcome: Differentiate among automation, streamlining, and reengineering. Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions. TRUE Feedback: Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Strategic business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes. FALSE Feedback: Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes. Which of the following is an important challenge facing managers today?

All of these are correct. Topic: Making Organizational Business Decisions. Feedback: We learn in chapter two that to achieve competitive advantages, managers must be able to make decisions and be able to forecast future business needs and requirements. Which of the following is not considered a challenge facing most managers today? Managerial decisions must be made quickly. Strategic decisions need to be made by applying analysis techniques.

Artificial intelligence is required by all managers to be successful. Managerial decisions require large amounts of information to analyze. Feedback: The primary decision-making challenges facing managers today are 1 decisions must be made quickly, 2 strategic decisions need to be made by applying analysis techniques, and 3 they have large amounts of information to analyze Learning Outcome: Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

Managers that must analyze data from hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges? Managers need to analyze large amounts of information. Managers must make decisions quickly. Feedback: Managers that must analyze data from hotels to determine when to discount rooms based on occupancy patterns is a challenge when managers must analyze large amounts of information.

Scrambling: Locked Accessibility: Keyboard Navigation An important customer who shows up at a hotel that is fully booked and the reservation is missing would be placed in which category for managerial decision-making challenges? Feedback: An important customer shows up at a hotel that is fully booked and the reservation is missing is an example of why managers must make decisions quickly. A manager who must implement a loyalty program across hotels would be placed in which category for managerial decision-making challenges?

Feedback: A manager that must implement a loyalty program across hotels is an example of managers applying sophisticated analysis techniques. Which of the following is not included in the decision-making process? Data Collection B. Solution Benchmarking C. Solution Generation D. Solution Test Feedback: The six-step decision making process includes 1 problem identification, 2 data collection, 3 solution generation, 4 solution test, 5 solution selection, and 6 solution implementation Learning Outcome: Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

When evaluating the six-step decision-making process, what occurs during the solution implementation step? The process will begin again if the decisions made were incorrect. The solution that best solves the problem is selected. Feedback: The six-step decision-making process is 1 problem identification, 2 data collection, 3 solution generation, 4 solution test, 5 solution selection, and 6 solution implementation.

The final step is where the solution solves the problem or if wrong decisions were made then the process begins again. When evaluating the six-step decision-making process, what occurs during the problem identification step? During the problem identification step you must define the problem as clearly and precisely as possible.

When evaluating the six-step decision-making process, what occurs during the solution selection step? During the solution selection step you select the solution that best solves the problem and meets the needs of the business. When evaluating the six-step decision-making process, what occurs during the solution test step? None of these are correct. During the solution test step you evaluate solution in terms of feasibility, suitability, and acceptability. Which of the following would you include as decisions and responsibilities typically found at the operational level of a company? Feedback: At the operational structure level, employees develop, control, and maintain core business activities required to run the day-to-day operations.

Data collection, solution generation, and solution implementation are all concepts associated with which of the following processes? Review the following key terms. Which one defines an operational decision that involves situations where established processes offer potential solutions? Which of the following is considered an operational or structured decision?

Reordering inventory and creating the employee staffing and weekly production schedules are examples of routine structured decisions, where entering a new market is a type of unstructured decision. Which of the following represents the structure of a typical organization? At each level, different types of information are used to assist the business with 1 decision making, 2 problem solving, and 3 opportunity capturing.

What is the science of fact-based decision making? Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders, fulfilling orders, and ringing in sales. At what level of the organizational pyramid would you categorize Andy? Which of the following represents the three different levels of a company pyramid from the top to the bottom? Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company? Feedback: Some of the decisions and responsibilities of managerial-level employees include short-term or medium-range plans, scheduling, budgeting, policies and procedures, and business objectives for the firm.

Which of the following is considered an unstructured decision? Which of the following is considered a managerial decision or semistructured decision? Which of the following key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company? Feedback: The three types of decisions made at the operational, managerial, and strategic levels are 1 structured decisions, 2 unstructured decisions, and 3 semistructured decisions.

At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment? They also monitor the performance of the organization and its overall direction in the political, economic, and competitive business environment. Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny? They also cover schedules, budgets, policies, procedures, and business objectives.

Business Driven Information Systems

Bill Schultz works at a high-power investment firm in Los Angeles. He also monitors the overall strategic performance of the company and its direction for future business strategies. At what level of the organizational pyramid would you categorize Bill? They also monitor the strategic performance of the organization and its overall direction.

Chuck Biggs has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area. Chuck will be responsible for planning the project, managing the processes, and finalizing each new line as it is completed.

How would you categorize the majority of the decisions Chuck will have to make to complete his job? What occurs in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision? What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice? CSFs and KPIs are two core metrics used to evaluate results and measure the progress of a project for a business. What are measurements that evaluate results to determine whether a project is meeting its goals?

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies? Which of the following statements is accurate? Key performance indicators can have no more than four critical success factors. Critical success factors can have no more than four key performance indicators.

Key performance indicators can have several critical success factors. Critical success factors can have several key performance indicators. Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the following represents a key performance indicator? KPIs promote employees on their performance level where CFSs demote employees based on their performance level.

Which of the following represents how a firm measures market share? Anne Marie Cole runs the sales division for a local auto insurance firm. One of her key duties is to ensure the company has 10 percent market share by the end of the year. What type of measurement uses market share as a KPI? Which of the following represents an internal KPI that indicates the earning power of a project?

Todd Haitz is the marketing manager for the National Basketball Association. Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales. Todd uses an internal KPI to track his marketing campaign success. Which of the following would be an internal KPI Todd would use to track his marketing campaigns?

ROI B. KPI Feedback: Metrics are measurements that evaluate results to determine whether a project is meeting its goals. CSF C. KPI D.

Business Driven Information Systems

Feedback: Critical success factors are the crucial steps companies perform to achieve their goals and objectives and implement their strategies. What are the quantifiable metrics a company uses to evaluate progress toward critical success factors? Feedback: Key performance indicators are the quantifiable metrics a company uses to evaluate progress toward critical success factors. Which of the following is an example of a critical success factor?

What could a manager use to measure the success of an MIS project? Feedback: MIS projects can be difficult to measure, so therefore, managers utilize the higher-level metrics such as efficiency and effectiveness metrics. What type of metrics measure throughput, transaction speed, and system availability? ROI D. What types of metrics measure customer satisfaction? According to Peter Drucker, what are managers who do things right addressing? Which of the following is a type of effectiveness MIS metric? A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure.

Which type of metrics do they focus on? As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies. You observe some critical success factors and see large increases in productivity. What would you suspect would be the primary reason for the large increases in productivity? Which of the following is a type of efficiency MIS metric?

Feedback: Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, doing things right, and getting the most from each resource. Effectiveness MIS metrics focus on how well a firm is achieving its goals and objectives, doing the right things, setting the right goals and objectives and ensuring they are accomplished. What is the term for the most successful solutions or problemsolving methods that have been developed by a specific organization or industry?

KPI Feedback: Best practices are the most successful solutions or problemsolving methods that have been developed by a specific organization or industry. What indicates the earning power of a project? Which of the following describes the efficiency MIS metric of throughput? Feedback: Within the efficiency metrics, the type throughput is the amount of information that can travel through a system at any point in time. Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

What do usability effectiveness MIS metrics measure? Topic: Measuring Organizational Business Decisions. What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

Which of the following would efficiency MIS metrics measure? Feedback: Common types of efficiency metrics are 1 throughput, 2 transaction speed, 3 system availability, 4 information accuracy, and 5 response time. Which of the following are the four common types of effectiveness MIS metrics? Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems.

Some of the metrics he uses to track the performance of his system include tracking the response time it takes to. What type of metrics is Drew using to measure his system? What would a company like eBay or Amazon be constantly benchmarking? MIS efficiency B. MIS effectiveness C. When considering the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate?

When analyzing the interrelationships between efficiency and effectiveness, where would a company ideally want to operate? Feedback: When analyzing the interrelationships between efficiency and effectiveness, a company ideally wants to operate in the upper right-hand. What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

What can a model accomplish? Feedback: A model can be used to calculate risks, understand uncertainty, and manipulate time.

Business Driven Information Systems

Which of the following is not included as part of a benchmark? Benchmarks help assess how an MIS project performs over time. When measured against MIS projects, benchmarks can provide feedback so managers can control the system. Benchmarks help to establish baseline values the system seeks to attain. Feedback: The role of benchmarks within a company include 1 to help assess how an MIS project performs over time, 2 when measured against MIS projects, can provide feedback so managers can control the system, and 3 to establish baseline values the system seeks to attain.

What is a simplified representation or abstraction of reality? What can a manager use a model to do? Feedback: Models help managers calculate risks, understand uncertainty, change variables, and manipulate time to make decisions. What would managers use to make structured decisions at the operational level? EIS system D. Which of the following would create transactional information? What encompasses all the information contained within a single business process or unit of work and has a primary purpose of supporting the performance of daily operational or structured decisions?

OLTP B. OLAP C. What is the manipulation of information to create business intelligence in support of strategic decision making? TPS D. What models information and provides assistance in evaluating and choosing among different courses of action? What captures transaction and event information using technology to 1 process the information according to defined business rules, 2 store the information, and 3 update existing information to reflect the new information?

DSS Feedback: OLTP captures transaction and event information using technology to 1 process the information according to defined business rules, 2 store the information, and 3 update existing information to reflect the new information. What is the basic business system that serves the operational level and assists in making structured decisions?

What encompasses all organizational information and has a primary purpose of supporting the performance of managerial analysis or semistructured decisions? Which of the following is an incorrect enterprise view of information technology? Processes are analytical for executives and transactional for analysts. Granularity is coarse for executives and fine for analysts.


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Which of the following is a not a type of organizational information system? What are the three primary types of management information systems available to support decision making across the company levels? A transaction processing system TPS is the basic business system that assists operational level analysts when making structured decisions.

Which of the following is not an example of a TPS? Comfort Dental patient diagnosis system C.

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The most common examples of a TPS include 1 a company payroll system, 2 an operational accounting system, and 3 an order entry system. Comfort Dental's patient diagnosis system is an example of a DSS or decision support system. Feedback: Online transaction processing OLTP is the capture of transaction and event information using technology to 1 update existing information to reflect the new information, 2 store the information, and 3 process the information according to defined business rules. Which of the following does not represent an example of analytical information?

Managers use analytical information when making important semistructured decisions. What is the MIS system that manipulates information to create business intelligence in support of strategic decision making? When viewing systems thinking, source documents are the original transaction records. Feedback: When viewing systems thinking, source documents are the original transaction records.

Decision support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action. Which of the following does not represent an example of a DSS in business? Examples include an insurance company using DSSs to gauge risk of providing insurance to drivers who have imperfect driving records, and a medical doctor who may enter symptoms into a DSS to aid in diagnosing and treating patients.

What is the flow that a systems thinking approach using a TPS would follow? Feedback: A transaction processing system or TPS is the basic business system that assist operational level analysts make structured decisions. An example of the process of a systems thinking utilizing a TPS follows this flow is 1 source documents Input , 2 CRUD, calculate, summarize Process , 3 reports Output , and 4 feedback. Which of the following is considered an input in the systems thinking example of a TPS?

CRUD B. Difficulty: 2 Medium. Blooms: Understand Accessibility: Keyboard Navigation Which of the following is considered part of the process in the systems thinking example of a TPS? Feedback: Calculate is the process in the systems thinking example of a TPS. Which of the following is considered the output in the systems thinking example of a TPS? The new edition of Business Driven Information Systems is state of the art in its discussions, presents concepts in an easy-to-understand format, and allows students to be active participants in learning.

Students are facing complex subjects and need a clear, concise explanation to be able to understand and use the concepts throughout their careers. By engaging students with numerous case studies, exercises, projects, and questions that enforce concepts, Business Driven Information Systems creates a unique learning experience for both faculty and students. She holds a B. A from Pittsburg State and a Ph. She serves on various editorial boards and is a coauthor of Case Studies in Information Technology and the concepts books of the I-Series, entitled Computing Concepts. Maeve has been teaching for 20 years and lives in Pittsburg, Kansas, with her husband, Slim.

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